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Ramada Gaslamp Convention Center

830 6th Avenue, Formerly Hotel St. James, San Diego, CA 92101 US

Check in:
After 3:00 PM
Check in: After 3:00 PM
Check out:
Before 12:00 PM
Check out: Before 12:00 PM
TripAdvisor Rating
3.55Average TripAdvisor Overall Rating of 3.5 of 5 for Ramada Gaslamp Convention Center
  • Phone Numbers
      Phone: 1-619-531-8877
      Fax: 1-619-231-8307
      Reservations: 1-800-664-4400
  • ADA defined service animals are welcome. Sorry, no other pets are allowed.

  • Room and bell service
  • On-site restaurants or free continental breakfast
  • Banquet facilities and meeting rooms
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Traveler Reviews brought to you by
830 6th Avenue, Formerly Hotel St. James| San Diego, CA 92101

TripAdvisor Traveler Rating:

3.05 Average TripAdvisor Cleanliness Rating of 3 of 5 for Ramada Gaslamp Convention Center  Cleanliness
5.05 Average TripAdvisor Location Rating of 5 of 5 for Ramada Gaslamp Convention Center  Location
2.05 Average TripAdvisor Rooms Rating of 2 of 5 for Ramada Gaslamp Convention Center  Rooms
1.05 Average TripAdvisor Service Rating of 1 of 5 for Ramada Gaslamp Convention Center  Service
1.05 Average TripAdvisor SleepQuality Rating of 1 of 5 for Ramada Gaslamp Convention Center  SleepQuality
4.05 Average TripAdvisor Value Rating of 4 of 5 for Ramada Gaslamp Convention Center  Value
1.05 1 of 5 stars

“Horrible customer service!”

  , Mount Holly
This was an awful experience! I was there for a big, 200-person party. There were only two bartenders for a group of 200. I saw two cocktail waitresses, and neither of them took orders from me. One of them actually told my friend to move out of the way after the second waitress told the first waitress to tell my friend to get out of her way. The female bartender was friendly enough, but it took so long to be served that my friends and I were forced to order two drinks each time. The male bartender was an older gentleman with an earring, and wearing a tie-dye shirt. This male bartender PHYSICALLY pushed me out of the way toward the dance floor, at one point, and we needed to stand closer to that part of the club. I watched him be incredibly rude to a variety of my friends, as well. Two bartenders for a group of 200 is ridiculous! As far as the room goes, it was way outdated. One of the electrical outlets in the bathroom wouldn't even allow you to plug something into it. The beds were as hard as concrete slabs, and it was one of the least restful sleeps I've had in as long as I can remember.The worst part, though, was the woman at the front desk. Directly through the Ramada website, I had reserved a room for three adults. The room description said it had one king-sized bed, and one sofa bed. When I went up to the desk, I reminded her that I had three adults in my party. She asked if two double beds were ok. When I told her I'd prefer what I reserved, which was one king bed and a sofa bed, she told me that hotel didn't even have that type of room. She kept insisting that I must've been on some other site, but she was wrong. After my stay, I reviewed my confirmation, which clearly states that our room was one king bed plus one sofa bed. It's written there as plain as day. She started to get argumentative and never once even apologized for the inconvenience of the fact that the information had been misleading. As a matter of fact, if that Ramada really does not have any rooms with sofa beds, the website information was downright deceptive. She basically stated that that's all that had and that I could take it or leave it. I was shocked to see this type of attitude. Over all, I was shocked at the employees I encountered. Frankly, they seemed to hate people, and they have no business in the service industry. I really just can't say enough NEGATIVE things about this experience. I would never go back after I was treated so rudely!

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These reviews are the subjective opinions of individual travelers and not of TripAdvisor LLC nor of its partners.