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Ramada Staten Island

535 N. Gannon Ave., Staten Island, NY 10314 US

Check in:
After 3:00 PM
Check in: After 3:00 PM
Check out:
Before 11:00 AM
Check out: Before 11:00 AM
TripAdvisor Rating
3.55Average TripAdvisor Overall Rating of 3.5 of 5 for Ramada Staten Island
Ramada Staten Island
  • Phone Numbers
      Phone: 1-718-494-6300
      Fax: 1-718-494-5716
  • ADA defined service animals are welcome at this hotel. Sorry, no other pets are allowed.

  • Room and bell service
  • On-site restaurants or free continental breakfast
  • Banquet facilities and meeting rooms
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Traveler Reviews brought to you by
535 N. Gannon Ave. Staten Island, NY 10314

TripAdvisor Traveler Rating:

3.05 Average TripAdvisor Cleanliness Rating of 3 of 5 for Ramada Staten Island  Cleanliness
3.05 Average TripAdvisor Location Rating of 3 of 5 for Ramada Staten Island  Location
4.05 Average TripAdvisor Rooms Rating of 4 of 5 for Ramada Staten Island  Rooms
2.05 Average TripAdvisor Service Rating of 2 of 5 for Ramada Staten Island  Service
5.05 Average TripAdvisor SleepQuality Rating of 5 of 5 for Ramada Staten Island  SleepQuality
3.05 Average TripAdvisor Value Rating of 3 of 5 for Ramada Staten Island  Value
2.05 2 of 5 stars

“Comfortable rooms but poor service”

  , Tacoma
I am a native Staten Islander who spent 6 nights at this hotel in September while on leave from the Army visiting my family. I was initially shocked at the price of my stay when I arrived, as it was over 100 dollars higher than my quote. However, I booked through Ramada central reservations and I did not realize that approximately 17% hotel tax had yet to be applied to the cost. The room was small but comfortable. The hotel was generally quiet. However, there was an unpleasant, musty odor in the room. There was no comforter on the bed. When we asked the receptionist for one, we waited nearly an hour, but none arrived as promised. Finally, we had to go back to the front desk to get one. The room was not cleaned on two separate occasions. The front desk staff was defensive and questioned whether I left a "do not disturb" sign on the door (I did not). The receptionist apologized, but did not offer to make amends in any other way. When I requested to speak to the manager, I was told that he was not in the building and I would not be able to contact him. The staff at this hotel clearly do not understand basic customer service principles such as "the customer is always right." While this hotel is less expensive than others on Staten Island, in the future, I will stay at a different hotel, where hopefully basic management and customer service principles are followed.

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These reviews are the subjective opinions of individual travelers and not of TripAdvisor LLC nor of its partners.