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Ramada Plaza Omaha Hotel and Convention Center

3321 South 72nd Street, Omaha, NE 68124 US

Check in:
After 4:00 PM
Check in: After 4:00 PM
Check out:
Before 11:00 AM
Check out: Before 11:00 AM
TripAdvisor Rating
3.55Average TripAdvisor Overall Rating of 3.5 of 5 for Ramada Plaza Omaha Hotel and Convention Center
  • Phone Numbers
      Phone: 1-402-393-3950
      Fax: 1-402-393-1670
  • No smoking
  • ADA defined service animals are welcome at this hotel. Sorry, no other pets are allowed.

Ramada Plaza
  • Swimming pool at most locations
  • Fitness center at most locations
  • On-site restaurants or free continental breakfast
  • Banquet facilities and meeting rooms
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Traveler Reviews brought to you by
3321 South 72nd Street Omaha, NE 68124

TripAdvisor Traveler Rating:

3.05 Average TripAdvisor Cleanliness Rating of 3 of 5 for Ramada Plaza Omaha Hotel and Convention Center  Cleanliness
4.05 Average TripAdvisor Location Rating of 4 of 5 for Ramada Plaza Omaha Hotel and Convention Center  Location
3.05 Average TripAdvisor Rooms Rating of 3 of 5 for Ramada Plaza Omaha Hotel and Convention Center  Rooms
1.05 Average TripAdvisor Service Rating of 1 of 5 for Ramada Plaza Omaha Hotel and Convention Center  Service
2.05 Average TripAdvisor SleepQuality Rating of 2 of 5 for Ramada Plaza Omaha Hotel and Convention Center  SleepQuality
1.05 Average TripAdvisor Value Rating of 1 of 5 for Ramada Plaza Omaha Hotel and Convention Center  Value
1.05 1 of 5 stars

“Ramada Plaza- Worst New Year's Eve EVER.”

  , Omaha
We stayed at the Ramada Plaza Hotel in Omaha, NE (our hometown) for New Year's Eve. I saw on their Facebook page that they were hosting a BIG New Year's Eve party. It sounded good. 3 different parties, dinner buffet, champagne at midnight, brunch the next day on top of the hotel room for $179. So, my boyfriend and I decided to do it. When I booked the room, I was told that my debit card would be used to hold our room and charged $20 for incidentals only. We planned on paying in cash, so that was perfect. We got there around 6pm on New Year's Eve & it seemed a little empty. Checked in, went to our room. The hotel and room were nice. Clean, updated, new ammenities. We headed downstairs for dinner. The buffet looked great, but the food was terrible. Dry & unflavorful. When we got done with dinner, it was just after 9pm. The party was supposed to start at 9pm. Two bands were playing & there was also a DJ, but no one was in attendance. We decided to go back up to the room & freshen up. We waited a little bit for the party to get going. Went back downstairs at 10:30. Still NO ONE on the dance floor or watching the bands. The party was a total bust. We tried to make the best of it, but the word "boring" is an understatement. I spoke to another guest who was livid, because he had booked numerous rooms & felt cheated. At midnight we each received a tiny glass of champagne. Happy New Year to us. It was the most lame, mundane party I have ever attended. The next morning, we decided to try the brunch out & hoped for the best. No luck. There was HAIR in my eggs and the food tasted old. My boyfriend even got sick later that evening. Worst New Year's experience I've ever had. But there's more. On Jan 2nd, I checked my bank account. I had been charged TWICE for one room. $211.51 was pulled from my account twice, which also caused me to get an overdraft fee. So I called Ramada Plaza, expecting no qualms about receiving a refund. The girl that I spoke to was very rude. She kept arguing with me, then told me that I needed to speak to a manager. She transferred me and no one picked up. I left a message and no one called back. I called back today, and was again treated rudely. I tried staying calm, but after being told "no refund" twice due to some "cancellation policy" that was completely irrelevant, I got stern and told her that if I wasn't refunded for the 2nd charge, I would come down there in person. She finally agreed to refund. I will never stay at Ramada Plaza again.

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