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Ramada Waukegan/Gurnee

200 N Green Bay Rd, Grand Ave & Green Bay Rd, Waukegan, IL 60085 US

Check in:
After 3:00 PM
Check in: After 3:00 PM
Check out:
Before 12:00 PM
Check out: Before 12:00 PM
TripAdvisor Rating
2.55Average TripAdvisor Overall Rating of 2.5 of 5 for Ramada Waukegan/Gurnee
Ramada Waukegan/Gurnee
  • Phone Numbers
      Phone: 1-847-244-2400
      Fax: 1-847-249-9716
  • ADA defined service animals are welcome at this hotel. Sorry, no other pets are allowed.

  • Room and bell service
  • On-site restaurants or free continental breakfast
  • Banquet facilities and meeting rooms
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Traveler Reviews brought to you by
200 N Green Bay Rd, Grand Ave & Green Bay Rd| Waukegan, IL 60085

TripAdvisor Traveler Rating:

1.05 Average TripAdvisor Cleanliness Rating of 1 of 5 for Ramada Waukegan/Gurnee  Cleanliness
4.05 Average TripAdvisor Location Rating of 4 of 5 for Ramada Waukegan/Gurnee  Location
1.05 Average TripAdvisor Rooms Rating of 1 of 5 for Ramada Waukegan/Gurnee  Rooms
2.05 Average TripAdvisor Service Rating of 2 of 5 for Ramada Waukegan/Gurnee  Service
1.05 Average TripAdvisor SleepQuality Rating of 1 of 5 for Ramada Waukegan/Gurnee  SleepQuality
1.05 Average TripAdvisor Value Rating of 1 of 5 for Ramada Waukegan/Gurnee  Value
1.05 1 of 5 stars

“Worst Hotel”

  , Waukegan
I was there for the Navy graduation. There were closer cheaper hotel's to the graduation but I chose to stay at the Ramada. I've stayed at other Ramada hotel's and they were nice thats why I chose ramada again. The lobby was nice and new looking, but there is the last of my positive experience here. The staff at the desk were nice but seemed to all be new and not know what to do. The exterior doors barley work and the hallway was disgusting. There was trash and dirt all over, the paint/wallpaper was pealing and I even saw screws laying around the hall. My room key did not work and when I returned to the front desk with this problem I was given a different room and told that the rooms were in better shape than the halls. When I was finally able to access my room there was a bad smell that never went away, there were tears in the old flat stained carpet. The bathroom fixtures were not fully attached I could see gaps into the wall, there was also a timer knob for a light switch which did turn off the lights during one shower. I nearly died slipping on the floor in the dark trying to turn it back on. On a positive note there was plenty of hot water( by that state of this place I was worried). The beds and pillows felt old and lumpy. The tv looked newish but there was bad static on 50% of the channels. The curtains didn't shut all the way so I had sun to great me early ever morning. On my second day there I walked to the front desk( since no one was answering the phone) to request some more towels 5 specifically. The lady at the front desk said they would have those up to me in 10-15 mins. 30mins later I call this time they answer she tells me they will be right up with what towels they have. So theres a towel shortage? Another 20mins later I flagged down a cleaning lady who had 2 so My wife and I could finally take a shower. Almost 2 hrs after that some one showed up at our door with the towels I requested almost 3hrs earlier. Upon checkout when asked how my stay was I kindly said that this was by far the worst Ramada I have ever stayed in. He without even looking up said "oh I'm sorry sir I'll take $40. off your bill" as if this was his well rehearsed check out message. Due to this hotel I will have to rethink staying at another ramada hotel again.

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