Book online or call us: 1-800-854-9517 |Contact Us|Customer Care|About Ramada

Ramada Galena Hotel and Day Spa

11383 US Highway 20, Galena, IL 61036 US

Check in:
After 3:00 PM
Check in: After 3:00 PM
Check out:
Before 12:00 PM
Check out: Before 12:00 PM
TripAdvisor Rating
4.05Average TripAdvisor Overall Rating of 4.0 of 5 for Ramada Galena Hotel and Day Spa
  • Phone Numbers
      Phone: 1-815-777-2043
      Fax: 1-815-777-2625
  • No smoking
  • ADA defined service animals are welcome at this hotel. Sorry, no other pets are allowed.

Ramada
  • Room and bell service
  • On-site restaurants or free continental breakfast
  • Banquet facilities and meeting rooms
See All Reviews
Traveler Reviews brought to you by
11383 US Highway 20 Galena, IL 61036

TripAdvisor Traveler Rating:

1.05 Average TripAdvisor Cleanliness Rating of 1 of 5 for Ramada Galena Hotel and Day Spa  Cleanliness
4.05 Average TripAdvisor Location Rating of 4 of 5 for Ramada Galena Hotel and Day Spa  Location
1.05 Average TripAdvisor Rooms Rating of 1 of 5 for Ramada Galena Hotel and Day Spa  Rooms
1.05 Average TripAdvisor Service Rating of 1 of 5 for Ramada Galena Hotel and Day Spa  Service
1.05 Average TripAdvisor SleepQuality Rating of 1 of 5 for Ramada Galena Hotel and Day Spa  SleepQuality
1.05 Average TripAdvisor Value Rating of 1 of 5 for Ramada Galena Hotel and Day Spa  Value
1.05 1 of 5 stars

“Unhappy”

  , De Soto
We found nasty stains on the carpet AND when we pulled the bedspread down we found dried feces and other dried human fluids on the sheets. Pretty repulsive. Since it was one of the busiest nights in Galena with no openings elsewhere in town we had to stay. They did come up and change our sheets but the next morning when we checked out and told the clerk at the desk she just looked at me like it was no big deal and said, "but they changed the sheets for you right?" Total lack of training, customer service and pride in their hotel. Since there was no doubt that it was an actual complaint worth noting, they should not have made us pay for our stay. I will never go back there again, I'm still gagging.

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These reviews are the subjective opinions of individual travelers and not of TripAdvisor LLC nor of its partners.