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Ramada Galena Hotel and Day Spa

11383 US Highway 20, Galena, IL 61036 US

Check in:
After 3:00 PM
Check in: After 3:00 PM
Check out:
Before 12:00 PM
Check out: Before 12:00 PM
TripAdvisor Rating
4.05Average TripAdvisor Overall Rating of 4.0 of 5 for Ramada Galena Hotel and Day Spa
  • Phone Numbers
      Phone: 1-815-777-2043
      Fax: 1-815-777-2625
  • No smoking
  • ADA defined service animals are welcome at this hotel. Sorry, no other pets are allowed.

Ramada
  • Room and bell service
  • On-site restaurants or free continental breakfast
  • Banquet facilities and meeting rooms
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Traveler Reviews brought to you by
11383 US Highway 20 Galena, IL 61036

TripAdvisor Traveler Rating:

2.05 Average TripAdvisor Cleanliness Rating of 2 of 5 for Ramada Galena Hotel and Day Spa  Cleanliness
5.05 Average TripAdvisor Location Rating of 5 of 5 for Ramada Galena Hotel and Day Spa  Location
1.05 Average TripAdvisor Rooms Rating of 1 of 5 for Ramada Galena Hotel and Day Spa  Rooms
2.05 Average TripAdvisor Service Rating of 2 of 5 for Ramada Galena Hotel and Day Spa  Service
2.05 Average TripAdvisor SleepQuality Rating of 2 of 5 for Ramada Galena Hotel and Day Spa  SleepQuality
1.05 Average TripAdvisor Value Rating of 1 of 5 for Ramada Galena Hotel and Day Spa  Value
1.05 1 of 5 stars

“Not what I expect at a Ramada”

  , Iowa
This was the first Ramada that I have stayed at which was the equivalent of a Super 8. AC did not work. Reserved adjoining rooms for baby shower. Someone booked the second room. The bathroom floors were filthy, toilet seat broken, armoire doors broken and had been removed. In addition, the sink would not drain properly. They use outdoor patio furniture in the rooms. The bedding was worn and stained. The manager ended up not charging us for one room. We appreciated that, but he acted like we were pulling his teeth out to agree. He didn't even offer to comp the room. We had to request that. When we called about the AC he told us that it was too cool outside for it to work. We were there during June. However, the other room I paid for stayed perfectly cool. My sister is a HVAC VP executive and she laughed at his lame explanation. I would NOT stay in this Ramada again and would recommend that others think twice. In addition, my family members didn't sleep all night due to the guest in the room next door. They could hear his cell phone ringing, his conversation and him throwing up in the bathroom all night long. Maybe some sound proofing would have helped! Deb, who worked at the desk was wonderful! She did everything she could to help make our stay more pleasant and apologized for the booking mix up and the problems we experienced. The manager, however, was far from professional or courteous. Maybe Deb should be managing the place. At least she cared enough to make it right.

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These reviews are the subjective opinions of individual travelers and not of TripAdvisor LLC nor of its partners.