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Ramada Antioch

2436 Mahogany Road, I-4 & Somersville Rd/Auto Ctr, Antioch, CA 94509 US

Check in:
After 3:00 PM
Check in: After 3:00 PM
Check out:
Before 12:00 PM
Check out: Before 12:00 PM
TripAdvisor Rating
2.05Average TripAdvisor Overall Rating of 2.0 of 5 for Ramada Antioch
  • Phone Numbers
      Phone: 1-925-754-6600
      Fax: 1-925-754-6828
  • Maximum 2 pets allowed for non-refundable charge of $50 per pet per stay. Pet Sanitation Fee is $100 if applicable. Service animals are also welcome at this hotel.

Ramada
  • Room and bell service
  • On-site restaurants or free continental breakfast
  • Banquet facilities and meeting rooms
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Traveler Reviews brought to you by
2436 Mahogany Road, I-4 & Somersville Rd/Auto Ctr| Antioch, CA 94509

TripAdvisor Traveler Rating:

2.05 Average TripAdvisor Cleanliness Rating of 2 of 5 for Ramada Antioch  Cleanliness
4.05 Average TripAdvisor Location Rating of 4 of 5 for Ramada Antioch  Location
4.05 Average TripAdvisor Rooms Rating of 4 of 5 for Ramada Antioch  Rooms
1.05 Average TripAdvisor Service Rating of 1 of 5 for Ramada Antioch  Service
3.05 Average TripAdvisor SleepQuality Rating of 3 of 5 for Ramada Antioch  SleepQuality
3.05 3 of 5 stars

“Very disappointed with staff”

  , Fremont
We have stayed at this hotel in the past when it was a Holiday Inn and we have been to Coco Keys several times and we loved it! This time we took my elderly parents and sisters family as a celebration of her beating breast cancer this last year with a full mastectomy, chemo, radiation and we have never been more disappointed and left thinking I'm not sure i would ever go back. It started when I called ahead for our rooms the morning of check in to be on a lower level 1st or 2nd and I spoke to Meghan and she was very nice and said she could get us on the 2nd all next to each other. When we checked in I advised I called ahead for rooms on the lower floor the gal at the front desk was very short and snippy and I only wish I would have gotten her name she said No she didn't assign us to the 2nd floor and when I stated that I called she snapped at me and said Nope, she didn't! You are on the 6th floor! Like that's it end of story! I was in dismay at the poor customer service but I just shook my head and left it at that. That night we had plans outside of the hotel.... So the next morning all our kids were excited and ready for Coco Keys to our disappointment it was closed until noon due to having to drain and refill the lazy river (a good manager would have not allowed for this to happen) when the park did open the areas were so over populated and there wasn't near enough life guards on duty (at the time I thought it was due to sending people home due to it opening late) but sad to say this was this way the entire weekend. There use to be 8 life guards on duty.... This time we only counted 3!! I watch my children closely but was very disappointed in the this staff cut for the safety of everyone's children. Later on we went to order our pizzas at the restaurant and the staff there advised it would be 1 hour 45mins for 3 pizzas... They said it would be faster to eat in there restaurant... Which it wasn't... The staff was rude, slow and at one point we saw a staff member wipe the seat then wipe the table with the same rag and we pointed out to the gal that you can't do that in the food industry, she went back to that same table and finished wiping it down. We decided after sitting there for 30 mins with no food we would also put in our pizza order also. Our pizzas were done before we were. Even our To-go order came out before our food. The restaurant front counter did say "oh that must have been a temp" when told about the chairs and table. Sad!!!

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2.0 of 5 stars

 
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These reviews are the subjective opinions of individual travelers and not of TripAdvisor LLC nor of its partners.