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Ramada Kissimmee Maingate West

7491 West Hwy 192, Kissimmee, FL 34747 US

Check in:
After 3:00 PM
Check in: After 3:00 PM
Check out:
Before 12:00 PM
Check out: Before 12:00 PM
TripAdvisor Rating
2.55Average TripAdvisor Overall Rating of 2.5 of 5 for Ramada Kissimmee Maingate West
  • Phone Numbers
      Phone: 1-407-396-6000
      Fax: 1-407-396-7393
  • No smoking
  • ADA defined service animals are welcome at this hotel. Sorry, no other pets are allowed.

  • Room and bell service
  • On-site restaurants or free continental breakfast
  • Banquet facilities and meeting rooms
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Traveler Reviews brought to you by
7491 West Hwy 192 Kissimmee, FL 34747

TripAdvisor Traveler Rating:

2.05 Average TripAdvisor Cleanliness Rating of 2 of 5 for Ramada Kissimmee Maingate West  Cleanliness
4.05 Average TripAdvisor Location Rating of 4 of 5 for Ramada Kissimmee Maingate West  Location
2.05 Average TripAdvisor Rooms Rating of 2 of 5 for Ramada Kissimmee Maingate West  Rooms
1.05 Average TripAdvisor Service Rating of 1 of 5 for Ramada Kissimmee Maingate West  Service
3.05 Average TripAdvisor SleepQuality Rating of 3 of 5 for Ramada Kissimmee Maingate West  SleepQuality
1.05 Average TripAdvisor Value Rating of 1 of 5 for Ramada Kissimmee Maingate West  Value
1.05 1 of 5 stars

“2 out of 3 workers had an attitude.”

  , New Port Richey
When I entered the hotel on Saturday, there were about 6 people waiting in line for service. They had ONE person working behind the desk...her name was Yisell I believe. She was very helpful to everyone she waited on. 2 others came out from the back & looked, but were chewing(eating lunch is my guess) & went back in hiding. The "Manager" (what a joke she is) eventually came out & helped, much to her chagrin I'm sure! She had an attitude with each of her customers including myself. Our room was not ready. No problem, I'll go sit by the inside pool. I had to keep checking back for 3 hrs to see if my room was ready.( a king room) Finally, we got our room. Went to bed that night, the ac "squeaked" so loud, we turned it off in the middle of the night. We stayed 2 nights & didn't complain about the ac, because I didn't want anyone in our room. On the 2nd day, my husband went to the room after going out to smoke, but couldn't get back in in (w/his key). He went to the desk & was told they "DEMAGNETIZE ALL THE KEYS @ NOON"(checkout time) He had to get new keys. ALL who stayed 2 nights had to get new keys. RIDICULOUS!!! Never heard of anyone doing this!My son left early Sun am & later called to tell me our grandson left his pillow in his room (2183). ok..I went down to the desk & asked about the pillow. I had to "sit down & wait to see if it was found" in the room. I came back to the desk (again)30 mins later & was told yes, they have the pillow, but I HAVE TO GO GET IT BY ROOM 2163. I said, I have to walk & get it? Yes, he said! (didn't get his name) I had to walk all the way to the back on 2nd floor (to the cleaning station I suppose) by room2163. There was the pillow on the countertop. I said thank you very much, they said NOTHING!!!! All the workers, EXCEPT YISELL, were very rude, & had an attitude. The front entrance was roped off two days in a row with yellow tape. People had to walk around it, with water all over the place. I asked WHY, & was told it happens EVERY DAY-they clean it. WHY DOES IT NEED WASHING DOWN EVERY DAY? AND, does it have to be done BEFORE people check in.? The other thing is DANGER! So many bricks on the floor of the atrium were loose!! ALL OVER! Very dangerous. My husband has a prosthesis & he tripped a few times going in & out of the outside pool to the elevator. I will not be staying @ this hotel ever again, no matter how convenient it is. Back to Seralago for our gang.

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These reviews are the subjective opinions of individual travelers and not of TripAdvisor LLC nor of its partners.