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Ramada Plaza Fort Walton Beach Resort/Destin

1500 Miracle Strip Pkwy SE, Fort Walton Beach, FL 32548 US

Check in:
After 4:00 PM
Check in: After 4:00 PM
Check out:
Before 11:00 AM
Check out: Before 11:00 AM
TripAdvisor Rating
3.55Average TripAdvisor Overall Rating of 3.5 of 5 for Ramada Plaza Fort Walton Beach Resort/Destin
  • Phone Numbers
      Phone: 1-850-243-9161
      Fax: 1-850-243-2391
      Reservation: 1-800-874-8962
  • No smoking
  • ADA defined service animals are welcome at this hotel. Sorry, no other pets are allowed.

Ramada Plaza
  • Swimming pool at most locations
  • Fitness center at most locations
  • On-site restaurants or free continental breakfast
  • Banquet facilities and meeting rooms
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Traveler Reviews brought to you by
1500 Miracle Strip Pkwy SE Fort Walton Beach, FL 32548

TripAdvisor Traveler Rating:

2.05 Average TripAdvisor Cleanliness Rating of 2 of 5 for Ramada Plaza Fort Walton Beach Resort/Destin  Cleanliness
3.05 Average TripAdvisor Location Rating of 3 of 5 for Ramada Plaza Fort Walton Beach Resort/Destin  Location
1.05 Average TripAdvisor Rooms Rating of 1 of 5 for Ramada Plaza Fort Walton Beach Resort/Destin  Rooms
1.05 Average TripAdvisor Service Rating of 1 of 5 for Ramada Plaza Fort Walton Beach Resort/Destin  Service
3.05 Average TripAdvisor SleepQuality Rating of 3 of 5 for Ramada Plaza Fort Walton Beach Resort/Destin  SleepQuality
1.05 Average TripAdvisor Value Rating of 1 of 5 for Ramada Plaza Fort Walton Beach Resort/Destin  Value
1.05 1 of 5 stars

“Extremely Poor Customer Service”

  , South Lebanon
I requested a poolside view room and although I was on the pool side my view was the parking lot and one sundeck. The reason I wanted poolside was to be able to see my kids at the pool from the deck. I do have pictures of my terrible view. The Customer Service Manager was very rude and argumentative. I paid for poolside view and that is what I should have had! She said I was paying for the amenities of the room which I inspected my friends rooms that had parking lot view and my room was actually not as nice as theirs beside a little bigger bed. She told me to go ahead and send in a complaint that she was doing all she could. Which was letting me check out early?? Which I had paid for 4 nights up front! She also told me she would move me but that was not convenient for me or my family. When I went to check out the girl was very rude about the blue wrist bands, I was not aware that they had to be turned in at check out. She said there would be a $30.00 charge! I told her they were in the room. She said that if housekeeping noted that they were in the room I wouldn't be charged. I had to go back up and get them. While I was getting them I spoke with housekeeping and they informed me they just turn the bands in and they never ask from which room they come from. The girl at the front desk lied to my face. She was also very rude and argumentative. I have never stayed anywhere with such rude customer service! I have recommended to our Cheer gym that we do not stay at this location again! One other thing, every time we went around a corner there was staff smoking everywhere. I found this to be very unprofessional and just nasty. Your staff definitely needs some lessons in hospitality!

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